Policies

RETURNS & EXCHANGES

All sales are final we do not offer refunds or exchanges at this time.  If you have any concerns or questions about your order please contact our customer service department at contact@vxndesigns.com

 

SHIPPING

All items are shipped via USPS.  For domestic orders shipping with USPS Priority Mail can take between 2-5 business days depending on location.  Express 2 Day shipping is also available for domestic orders.  For international orders shipping can take a minimum of 2-3 weeks.  Delays for international orders may be incurred due to customs.  International buyers will be responsible for any customs, taxes or fees that may be applicable in their specific country. 

 

PAYMENTS

Currently we accept payment via PayPal and most major credit cards.  We also accept payments with PayPal’s Bill Me Later where you can set up a payment plan and pay for your order over a 6 month time period. 

 

WHOLESALE & GROUP DISCOUNTS

We are currently not offering wholesale prices or group discounts on merchandise.  However we do occasionally have specials and sales throughout the year. 

 

CUSTOM ORDERS

If you would like to place a custom made outfit order with us please visit our Custom Orders section to fill out and submit the Custom Outfit Order Form provided.  Here is what to expect when placing a custom outfit order with us:

  1. After receiving your form, VXN Designs management will contact you via email with any questions we may have regarding the information on your form.  We want to ensure we see your vision for your outfit as well as you do. 
  2. If you have decided to receive sketches you will receive via email, 3-4 design sketches and picture collages with possible materials as a visual to help you envision our ideas for the outfit.  You may also request sketches at different price levels to compare what you can get for your money. 
  3. Once sketches are sent to you, you have the opportunity to express what you like, dislike and voice any changes you would like to see.  We will work with you until we come up with a design you love.  When a design is finalized you will receive a price quote for approval.
  4. Upon your acceptance of the price quote we will send you a final invoice.  Custom pieces take a minimum of 4-6 weeks to produce from the day full payment is made, however we may be able to work with other timelines upon request.
  5. While your outfit is in production you will be kept up to date with pictures as it comes along and will be sent a series of final product pictures when it is finished.
  6. If you choose NOT to receive sketches, we will communicate our ideas for your outfit to you via email along with a final price quote and we will continue the process from there.

 

RUSH ORDERS

If you need an order fulfilled and delivered in 3 weeks or less, you may request a rush order at a $50 fee.  Rush orders are available upon approval by VXN Designs Management.  Not all items will be available for rush orders and we cannot guarantee acceptance of all rush order requests.  Please contact us directly via our contact form or email contact@vxndesigns.com to inquire about a rush order.

 

WASH & CARE

Items should be hand washed gently and hung or laid flat to dry.  Light up items should not get wet.